Consistent Policy
This privacy policy applies to ratu11.app, our mobile app and all connected services. We don't change terms between platforms.
LEGAL REFERENCE
Your Privacy Matters to Us
We built ratu11 around your account security and data protection. This policy explains how we collect, use and safeguard your information when you open an account, deposit via...
Data ProtectionSecure PaymentsTransparent PracticesYour Control
Policy Scope and Jurisdiction
ratu11 operates this privacy policy in compliance with applicable data protection laws in supported regions. We collect personal information — your name, email, phone number, payment details and account activity — to process your account, handle deposits through DANA, OVO, GoPay and QRIS, prevent fraud and improve your lobby experience. We do not sell your data to third parties. Your information stays
with us and our trusted payment processors. Where local law permits, we retain account records for compliance and dispute resolution.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Privacy Questions and Support
Email Support
Contact our privacy team at [email protected] with any questions about how we handle your data, account information or payment records.
Account Settings
Log into your ratu11 account to review, update or delete your personal information. Your dashboard shows all connected payment methods and activity logs.
Data Requests
Request a copy of your personal data or ask us to correct inaccuracies. We respond to verified requests within 14 business days.
WHY THIS PLATFORM
How We Protect Your Privacy
Encryption
All data transmitted between your device and ratu11 uses industry-standard SSL encryption. Your payment details and account credentials are never stored in plain text.
Payment Security
DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways. We never see your full payment credentials — only transaction confirmations.
Access Controls
Only authorized ratu11 staff can access your account data, and only when needed to resolve disputes or investigate fraud. All access is logged and audited.
Regular Audits
We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account.
Fraud Prevention
We monitor account activity for suspicious patterns — unusual login locations, rapid deposits or withdrawal requests — and alert you immediately.
Data Retention
We keep your account data for as long as your account is active, plus 7 years for compliance. You can request deletion after account closure.
WHY THIS PLATFORM
Privacy Across ratu11
Third-Party Processors
Payment processors (DANA, OVO, GoPay, QRIS providers) have their own privacy policies. We link to them in your account settings.
Cookie Usage
We use cookies to remember your login, language preference and lobby history. You can disable non-essential cookies in your browser settings.
Analytics
We track which games you open and how long you browse to improve lobby layout and game recommendations. This data is anonymized.
Marketing Communications
We send promo updates and account alerts to your email. Unsubscribe anytime in your account preferences without losing access.
Legal Requests
If law enforcement requests your data, we notify you unless legally prohibited. We comply only with valid court orders in supported regions.
Policy Updates
We update this policy when our services change. We email you 30 days before material changes take effect.
QUICK SIGNAL
What This Policy Covers
01
Account Registration
When you open a ratu11 account, we collect your name, email, phone and date of birth. This information is used only to verify your identity and prevent duplicate accounts.
02
Payment Information
Your DANA, OVO, GoPay and QRIS details are encrypted and processed by certified payment partners. We never store your full card or wallet credentials on our servers.
03
Lobby Activity
We log which games you open, how long you play and your betting patterns. This helps us recommend new titles and detect problem gambling signals early.
04
Device Information
We collect your IP address, device type and browser to prevent fraud and ensure you can access your account from multiple devices securely.
05
Support Communications
When you email [email protected], we keep your messages to resolve disputes and improve our service. You can request deletion of old tickets anytime.
06
Legal Compliance
We retain transaction records and account data for 7 years to comply with financial regulations in supported regions where you hold an account.
Privacy Policy Questions
We keep your account data while your account is active. After you close your account, we retain records for 7 years for legal compliance, then delete them. You can request early deletion by emailing [email protected].
Yes. Log into your ratu11 account and go to Settings > Privacy to download a copy of your personal data. This includes your profile, payment history and login records. We respond to data requests within 14 business days.
We share data only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your deposits, and with fraud-prevention services to protect your account. We never sell your data to advertisers or third-party marketers.
Yes. Your payment details are encrypted and processed by certified payment gateways. We never store your full credentials. Each transaction is verified and logged. If you see unauthorized activity, contact support immediately.
If ratu11 is acquired, your data may transfer to the new owner under the same privacy protections. We'll notify you 30 days before any material change. You can close your account and request data deletion before the transfer.
Click 'Unsubscribe' at the bottom of any promo email, or log into your account and toggle off marketing communications in Settings > Notifications. You'll still receive account alerts and security notices.
Email [email protected] immediately with details. We investigate all reports within 24 hours and notify affected users if data is compromised. Do not share sensitive details publicly — use our secure reporting channel.